Table of Contents
DELL
First of all, please note the “Service Tag” (serial number) and especially the “Express Service Code” (10 to 12 digits)
Call 0825 004 686, give the appropriate answers with the telephone keypad, and then you will be asked to type the “Express Service Code” with the telephone keypad.
Note: the owner of the equipment is the CNRS (or the AMU University or the IRD depending on the origin of the budget line)
Explain your problem to the technician, in any case open a ticket if you need to perform operations that you are not able to do, and open a ticket to SIP.
HP
Matinfo5 Marketplace:
Tel: 08 05 54 04 21 / code: 72606 to place a request for assistance following a breakdown during installation or a breakdown for a product under warranty or out of warranty.
Previously: You must have the serial number and contact 01 70 48 53 19 (first check the status of the warranty here: https://support.hp.com/fr-fr/checkwarranty )
(For HPE: 0800 55 43 43 / PIN 1622 (Monday to Friday 8:00 am – 6:00 pm) or by e-mail to: matinfo-sav@hpe.com )
Apple
the market materials were purchased from ECONOCOM, please note the serial number and send an email to
(you may be asked for the purchase invoice)
Otherwise for out-of-warranty materials,
